NEW GCX-WFM EXAM PATTERN RELIABLE IT CERTIFICATIONS | GCX-WFM: CLOUD CX WORKFORCE MANAGEMENT CERTIFICATION

New GCX-WFM Exam Pattern Reliable IT Certifications | GCX-WFM: Cloud CX Workforce Management Certification

New GCX-WFM Exam Pattern Reliable IT Certifications | GCX-WFM: Cloud CX Workforce Management Certification

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Tags: New GCX-WFM Exam Pattern, Valid GCX-WFM Exam Prep, GCX-WFM Reliable Test Guide, GCX-WFM Exam Simulator Fee, Free GCX-WFM Download

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>> New GCX-WFM Exam Pattern <<

Cloud CX Workforce Management Certification pdf test & GCX-WFM test dumps

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q89-Q94):

NEW QUESTION # 89
In Genesys Cloud, which two types of data can the historical adherence report provide?
(Choose two)
Response:

  • A. Weekly call volume changes
  • B. Trends in adherence deviations
  • C. Agent adherence consistency
  • D. Agent pay rates

Answer: B,C


NEW QUESTION # 90
Which term describes the process of adjusting a schedule based on load demands?
Response:

  • A. Load-Based Scheduling
  • B. Adherence Matching
  • C. Forecast Scaling
  • D. Capacity Planning

Answer: A


NEW QUESTION # 91
What is the primary use of intraday monitoring?
Response:

  • A. To monitor current day's adherence and activity
  • B. To view agent adherence on a weekly basis
  • C. To compare adherence between departments
  • D. To adjust agent roles

Answer: A


NEW QUESTION # 92
In Genesys Cloud, what does the historical adherence feature provide?
Response:

  • A. An overview of agent activities across shifts
  • B. A historical view of adherence metrics over a specified period
  • C. A record of all calls handled by agents
  • D. A list of agent credentials

Answer: B


NEW QUESTION # 93
Which real-time adherence overview chart helps supervisors determine the percentage of agents with a positive, negative, or neutral influence on performance?
Response:

  • A. Adherence
  • B. Agent Details
  • C. Scheduled Activities
  • D. Impact

Answer: D


NEW QUESTION # 94
......

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Most lessons end with a Security in Action" segment, which takes the GCX-WFM security knowledge youve learned to the next level, Activity attributes work well when you always want the same behavior for an activity.

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There are no particular requisites for taking this exam.

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